Refund policy

We want you to love your PuffPeds. If something isn't right, here's how we make it right.

Damaged, defective or wrong item

If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the item. We'll send you a free replacement or give you a full refund — you don't need to send anything back.

Changed your mind?

You can return items within 20 days of delivery. To be eligible, socks must be unworn, unwashed and in their original packaging. Because socks are worn directly on the skin, we can't accept returns of worn or washed items for hygiene reasons.

Return shipping is paid by the customer. We recommend using a tracked shipping service, as we can't refund items that don't reach us.

How to start a return

Before sending anything back, start a return on our Returns page or contact us at support@modenixauto.com with your order number. We'll reply with the return address and instructions. Items sent back without contacting us first can't be processed.

EU customers: 14-day right of withdrawal

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of delivery, without giving a reason. To do so, let us know by email within that period, then send the items back within 14 days of telling us. Items should be returned in the condition you received them. You're responsible for the cost of returning the items.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show the refund on your account.

Exchanges

The quickest way to get a different colour is to return the original item and place a new order. If we sent you the wrong colour, that's on us — see "Damaged, defective or wrong item" above.